IT Support Specialist

We are seeking an IT Support Specialist to join our team and provide technical support to our employees. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a passion for providing exceptional customer service. This is a full-time, permanent position based in our Detroit office.

Key Responsibilities:

- Provide technical support to employees for hardware, software, and network-related issues

- Troubleshoot and resolve technical problems in a timely manner

- Install and configure computer systems, software, and peripherals

- Ensure data security and backup procedures are in place and followed

- Train employees on new technologies and software applications

- Keep up-to-date with the latest IT trends and technologies

- Collaborate with other IT team members to improve processes and systems

- Maintain inventory of all equipment, software, and licenses

Qualifications:

- Bachelor's degree in Information Technology, Computer Science, or related field

- Minimum of 2 years of experience in IT support

- Strong knowledge of Windows and Mac operating systems, Microsoft Office, and networking concepts

- Experience with Active Directory, Office 365, and cloud-based applications

- Excellent problem-solving and communication skills

- Ability to work independently and in a team environment