Head Waiter

Position Head Waiter - Javá Rooftop

About Us: 

Vida Plena is a young hospitality group born in the city of Lisbon in 2018.

Now, we count 13 restaurants (soon more!) and one transformative ceramic studio. The heart of everything we do is making our people and guests feel at home with a daily dedication to the pillars of hospitality: a warm and blissful experience, a diverse and inclusive crowd, fresh and delicious food, and a caring team and service.

We hold true to our founding principles, doing things with passion and heart, always trusting our instincts and doing what feels right for our people and customers. Respect, kindness, ambition, and modernity are at the core of our hiring values, and we ensure to have loads of fun throughout the journey!

The Role: 

As the Head Waiter, you will be responsible for managing the dining area, ensuring all operations run smoothly, and maintaining an exceptional level of customer service. This role requires a proactive, organized individual with a passion for hospitality and guest satisfaction. Reporting directly to the Restaurant Manager, you will lead your team by example, fostering a culture of excellence in every aspect of our service.

Why Join Us:

• Dynamic Environment: Thrive in a fast-paced, engaging workplace where no two days are the same.

• Growth Potential: Vida Plena is rapidly expanding, offering numerous opportunities for career advancement and personal development.

• Positive Work Culture: Be part of a supportive, fun, and inclusive team that values respect, kindness, and modernity.

• Global Impact: Play a pivotal role in launching Vida Plena's brand in London and beyond, contributing to our international footprint and diverse verticals.

Core Responsibilities:

• ️ Dining Area Management: Oversee the preparation and arrangement of the dining area, ensuring all tables and settings are impeccably organized for each service.

• Guest Reception: Welcome and seat guests, presenting menus and informing them of daily specials to enhance their dining experience.

• Billing and Payments: Manage the issuance of bills and handle payment transactions accurately, adhering to pricing policies.

• Hygiene and Cleanliness: Uphold strict cleanliness standards in all dining and food handling areas, adhering to health and safety regulations.

• Mise en Place Oversight: Ensure all necessary preparations are complete and inventory is managed effectively before each shift.

• Space Organization: Maintain a clean, tidy, and well-organized dining area throughout service periods.

• Customer Relations: Build and maintain positive relationships with guests, aiming to exceed their expectations and foster a memorable dining experience.

• Compliance and Standards: Adhere strictly to recipe and presentation guidelines, and ensure all team members follow operational protocols.

• Cleaning and Maintenance: Coordinate the cleaning schedule and upkeep of service stations and dining areas.

• ️ Effective Communication: Demonstrate strong problem-solving skills and maintain open, effective communication channels with both guests and staff.

• Staff Scheduling: Organize staff shifts and delegate daily responsibilities to ensure efficient operation.

• Customer Feedback Management: Address and resolve customer complaints, ensuring satisfaction and continuous service improvement.

• Staff Training and Integration: Conduct training sessions for new team members to familiarize them with restaurant procedures and standards.

• Opening/Closing Supervision: Oversee the opening and closing of the restaurant, managing cash handling procedures effectively.

• Customer Satisfaction Assessment: Continuously assess customer satisfaction to identify areas for service improvement.

You Have What It Takes:

• Experience: Minimum of 3 years in restaurant management or a similar role in hospitality.
• Skills: Exceptional leadership and organizational skills, strong communication abilities, and a proven track record of improving service delivery.
• Attitude: Energetic, team-oriented, proactive, and capable of thriving in a fast-paced environment.
• Languages: Professional proficiency in English and Portuguese.