Senior Security Officer - San Jose Public Library

Positions & Duties

This position requires afternoon to early evening availability Monday - Sunday. Shift rotation may be required and will be based on the needs of the department.

Under the direction of the Facilities Program Manager, this position is responsible for performing work focused around ensuring security services at any of the 24 San Jose Public Library branches and providing a safe environment for staff and the public. The Security Officer will monitor and secure library property against criminal activity and damage, as well as maintain pleasant welcoming atmosphere for staff and customers. The Security Officer will monitor inside the library building, as well as the outside perimeter of library building and library parking lot. Duties include, but are not limited to:

• Interact with a diverse population of library customers and employees to preserve a safe and inviting community environment; provide customer service to library customers, such as providing general information and assistance.

• Patrol multiple library branch locations, including building interior and exterior, to identify and deter illegal activities, report suspicious behavior or dangerous situations, while promoting a positive visual presence.

• Address and deescalate library security situations, such as SJPL Behavior Policy violations and interact with library customers in a positive manner.

• Determine, using sound judgement, the best means of resolving security situations, including informing customers about library policies, reporting incidents appropriately to local law enforcement, producing accurate documentation/reporting, warning customers of rule infractions or violations, and assisting staff with escorting people out and serving suspension paperwork.

• Investigate and document potentially hazardous conditions and communicate with library facilities, executive management, Police, Fire, and other agencies as appropriate; liaise with the partner University Police Department and San Jose Police Department, as needed;

• Write incident reports of library conduct policy violations, activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Maintain security-related records and information.

• Draft library customer suspensions requests and serve suspension paperwork; gather and present data related to incidents.

• Evaluate and recommend revision of security and emergency procedures and policies.

• Interpret, implement and relay legal statutes, laws, departmental policies, procedures, and regulations.

• Provide security-related trainings to Library staff.

• May provide training to contract security officers, monitor effectiveness and evaluate process improvements; ensure current training of all security personnel is complete.

• Respond to emergencies at any of the branch libraries; ensure accurate reporting and follow up with Library executive management; Respond to medical emergencies and may provide first aid or CPR.

• Current CPR and American Red Cross Standard First Aid certification desired, but not required time of hire. Training can be provided.

Qualifications

Minimum Qualifications

Education: Completion of high school or equivalent (General Education Development [GED] Test or California Proficiency Certificate)

Experience: Four (4) years of experience in security, safety, or law enforcement for Senior Security Officer.

Licenses or Certificates: Possession of a valid State of California Drivers license.

Competencies

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

• Job Expertise: Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies, basic legal procedures, and federal and state rules and regulations.

• Conflict Management: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people, by presenting the facts, analysis, and conclusions or solutions that show command of content and perspectives and interests of the audience.

• Customer Service: Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently in a timely, accurate, respectful and friendly manner.

• Teamwork & Interpersonal Skills: Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

• Problem Solving: Approaches a situation or problem by defining the problem or issue; determines the significance of problem(s); collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

• Initiative: Exhibits resourceful behaviors toward meeting job objectives; anticipates problems, is proactive, and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance.

• Computer Skills: Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel.

• Leadership: Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction.

• Communication Skills: Communicates and listens effectively and responds in an timely, effective, positive and respectful manner; written reports and correspondence are accurate, complete, current; well- organized, legible, concise, neat, and in proper grammatical form responds to statements and comments of others in a way that reflects understanding of the content and the accompanying emotion; asks clarifying questions to assure understanding of what the speaker intended, ensures consistent communication takes place within area of responsibility.