Sheriffs Service Assistant (COM)

Provide work direction and guidance to less experienced employees.

Sheriffs Service Assistant: This is the journey level non-sworn civilian position in the County Jail detention facilities, or Sheriffs substation, which does not require Peace Officer status, training or responsibility. The class is distinguished from the legal clerical series by the assignment either to a detention facility or the Sheriffs substation or, in the detention facility assignment, by frequent direct contact with inmates.

Senior Sheriffs Service Assistant: This is the advanced journey level, non-sworn civilian position in a County Sheriffs Substation that does not require peace officer status, training or responsibility. The class is distinguished by its relative independence in handling emergency situations and further distinguished from the journey level Sheriffs Service Assistant by the level of responsibility and independent action, as well as training of new employees at the Substation. It is further distinguished by emergency and non-emergency radio and dispatch response duties and by assignment to the Marin City Substation.

Incumbents in this class provide work direction and guidance to less experienced employees assigned to the substation in the Sheriffs Service Assistant classification and are subject to rotating shifts including day, swing, graveyard, other shift assignments and overtime as needed. Willingness to work duty assignments in a substation requiring variable assigned schedules including shift work, weekend, overtime and holiday hours; to comply with the Sheriffs Department grooming standards and wear a uniform as required; willingness to work in constant and extreme noise levels; witness combative situations; hear profane language; remain at assignment station in a detention facility during shift; and work overtime as needed. Mobility to work in a substation and a standard office setting, and to use a variety of communications and standard office equipment, including a computer. Tasks involve stamina to work under stressful situations, visual perception and discrimination to read the printed word, computer screens and closed circuit security monitors, and hearing to communicate effectively in person, on the telephone and over two-way radio equipment, as well as the ability to exert moderate, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds). Tasks may risk exposure to violence, disease and pathogens.

Examples Of Duties (Illustrative only)

• Receives emergency and non-emergency calls for service from the public either by telephone or in person, transmits messages to Communications Dispatch Center; enters data into CLETS and CJIS systems.
• Monitors substation radio for calls from deputies; determines deputy status. Researches problems and assists in deploying units. Meets and assists public at visitor counter.
• By taking initial reports, investigating incidents, interviewing parties and witnesses, obtaining fingerprints and following up to ensure appropriate disposition.
• Monitors surveillance cameras in the locked down unit, door and gate control areas. Operates automated fingerprint and video system. Accepts bail and issues receipts for traffic warrants; issues parking permits.
• Researches and generates statistical reports and general investigative information as requested. Provides work direction, guidance and training to Sheriffs Service Assistant. Assigned to special projects as requested.