Security Specialist

We believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Security Specialist can provide you with the:

• Skills using intelligence-led tactics to keep team members and guests safe and secure
• Experience in crisis response, safety and crowd management; providing support to both guests and team members
• Skills in de-escalation as well as experience with recovering stolen merchandise to prevent shortage
• Ability to utilize video surveillance system
• Ability to properly document cases using industry case management systems

As a Security Specialist, no two days are ever the same, but a typical day will most likely include the following responsibilities:

• Support sales by welcoming and engaging guests and team members at the front of store and on the sales floor; help guests find the products they are looking for in-store and online
• Lead a physical security culture for our team members and guests by assessing and maintaining safe and secure standards throughout the store, including exterior property
• Respond to and accurately document security incidents
• Understand and leverage escalation tools for guest issues in order to provide a safe and secure environment for our team members and guests
• Conduct productive merchandise recoveries and provide apprehension support as needed, strictly adhering to AP policies and procedures and AP leadership guidance
• Prevent theft and shortage at the front of store by performing receipt checks for exposed high-dollar merchandise
• Submit appropriate documentation in the system for all incidents following AP policy and procedures
• Understand and appropriately use the video system
• Train team members to apply merchandise protection and audit execution
• Teach and train team members on operational shortage focus area opportunities as directed by AP leadership
• Execute shortage action plans set by AP leadership to minimize shortage in focus areas
• Model working safely while maintaining a clean store for guests and team members
• Provide service and a shopping experience that meets the needs of the guest
• Demonstrate a culture of ethical conduct, safety and compliance
• Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices.
• All other duties based on business needs

WHAT WE ARE LOOKING FOR

We might be a great match if:

• Working in a fun and energetic environment makes you excited. We work efficiently and as a team to deliver for our guests
• Providing service to our guests.
• Stocking, Setting and Selling products sounds like your thing Thats the core of what we do
• You arent looking for Monday thru Friday job where you are at a computer all day We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded

The good news is that we have some amazing training that will help teach you everything you need to know to be a Security Specialist. But, there are a few skills you should have from the get-go:

• Must be at least 18 years of age or older
• High school diploma or equivalent
• Meet any state or local licensure and/or other legal requirements related to the position
• Welcoming and helpful attitude toward guests and other team members
• Learn and adapt to current technology needs
• Effective communication skills
• Work both independently and with a team
• Manage workload and prioritize tasks independently

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:

• Climb up and down ladders
• Apprehend subjects in accordance with company policy
• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds
• Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary