Airport Operations Officer

Essential Functions

1 Answers, responds to, and helps customers and patrons using the airport with all manner of questions, inquiries, or concerns; provides direction, insight, and information for airport operations, services, and other resources; handles and addresses noise complaints and other issues from the surrounding community and neighborhoods.

2 Inspects airport for compliance with FAA regulations pertaining to federal standards and requirements to
ensure the operational readiness of the airport; conducts daily terminal inspections for discrepancies to avoid possible injuries to the public; maintains aesthetics of the airport and reports any issues or maintenance concerns.

3 Assists, supports, and helps airlines with various requests, fuel or lavatory spill calls, custodial spills, and appropriate reporting methods for incidents; effectively uses communications software and systems to send messages to personnel and handle personnel or patron situations.

4 Keeps, maintains, and tracks records for all communications and incidents; ensure all situations are documented and reported to ensure proper and safe handling and resolution.

5 Inputs and submits various work orders for airport maintenance and care; ensures accuracy of information entered to ensure all work orders are completed in a timely and efficient manner; verifies tenant and issues keys and other security items.

6 Acts as liaison between the department and the tenants to provide information and service to tenants regarding the use of airport facilities; responds to inquiries regarding airport policy, airport tenants, and airport operations; answers TSA related questions and directs individuals to appropriate resources for further information.

7 Responds effectively to alerts and emergency situations; uses communications software to ensure all necessary parties and agencies are notified; effectively coordinates communications and information sharing to mitigate the effect of a situation on airport operations.

8 Performs any and all other work as needed or assigned.

Minimum Qualifications

EDUCATION:

• High school diploma or GED.

EXPERIENCE:

• Two (2) years of experience in aviation, airport operations, airport inspections, airport facility inspections or airport/airline security.

EQUIVALENCY:

• An associate degree or higher in a business, public administration, emergency preparedness, hospitality, marketing, psychology, sociology, management OR any aviation-related field will meet the education and experience requirements.

LICENSE and CERTIFICATIONS:

• Valid driver's license with good driving record.
• Some positions require a Movement Area certification within probationary period.

OTHER REQUIREMENTS:

• Must pass TSA background check.
• Availability to work varying shifts (days, evenings, nights) including weekends, holidays.
• May be subject to twenty-four/seven (24/7) emergency call outs.

PREFERENCES:

• Ability to operate airport video recording systems.
• Per FAA Advisory Circular 150/5210-20, selected candidate must be able to demonstrate a functional knowledge of the English language.
• Knowledge of FAA regulations pertaining to public use airport facilities and inspection procedures.
• Basic computer skills.
• MS Word, Excel and PowerPoint software skills.
• Effective oral and written communication skills.
• Ability to effectively communicate with the general public.
• Ability to effectively liaison with personnel from other airport entities.
• Ability to operate and complete assignments in an independent manner or in a team environment.
• Knowledge of the Code of Federal Regulations (CFR) Part 139, 1540 and 1542 a plus.
• Knowledge of TSA security regulations is a plus.
• Knowledge of International Organization for Standardization (ISO) 9000 Quality Management System is a plus.
• Ability to operate and communicate with portable radio systems is a plus.

Supplemental Information

Knowledge and Skills

1 Knowledge of airport regulations and general business management.

2 Knowledge of customer service care practices and principles.

3 Knowledge of airport policies, procedures, and detailed terminal layout.

4 Ability to communicate with various individuals from diverse backgrounds.

5 Knowledge of airport, airlines, and resources.

6 Ability to use various communications and information management software.

7 Communicating effectively orally and in writing.

8 Establishing and maintaining strong and effective relationships.

9 Ability to handle and communicate emergency situations with professionalism and skill.