PARKING OPS ENFORCEMENT SUPV 1 (Parking Compliance Supervisor)

Job Summary

Under general supervision of the Transportation Services Director of Operations the position manages campus parking compliance responsibilities and supervises shift staff in the performance of their job duties.

The Parking Compliance Supervisor will perform parking enforcement activities for campus parking facilities on and off the main campus; will perform job duties in the field, providing assistance and leadership to the parking compliance staff. The Parking Compliance Supervisor will ensure staff receive training, set staff schedules, make work assignments, monitor staff activities and work performance. The Parking Compliance Supervisor will interpret parking rules and regulations; disseminate information to the field staff and provide answers to questions. The Parking Compliance Supervisor will conduct periodic staff meetings, job training and safety training sessions. Act as the first point of contact for campus customers. Responsible for personnel functions such as safety and training, diversity, corrective action, and performance management. Create and maintain a positive and respectful working environment.

Position Information

PHYSICAL DEMANDS

• Daily duties require walking, lifting to 75 lbs, stooping, pushing, and bending. Operate vehicles, carts, bicycles and other paring compliance devises for long periods for business and operational need.
• Must participate in medical monitoring programs, medical surveillance, and physical examinations.

WORK ENVIRONMENT

• Work performed year-round indoors and outdoors in extreme weather conditions in an institutional setting.
• Possess and maintain a valid California Drivers License, and maintain participation in the CA DMV Pull Notice System.
• Incumbent may work a rotating shift including morning and evening work schedules.
• Incumbent may work additional hours beyond the standard workweek during peak times, special events or to cover shifts.
• Work outside in inclement weather conditions and walk for extended periods on various rough or uneven surfaces.
• Occasional travel for business related meetings, professional development, conferences and/or events.
• Must be able to respond to after-hour emergencies
• Cal-OSHA Safety Training Zone/Traffic Control Flagger.
• Employee is personally responsible for following and adhering to Departmental Injury Illness Plan and University safety procedures and guidelines.
• UC is smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC  or leased property, indoors and outdoors, including parking lots and residential space.

MINIMUM QUALIFICATIONS

Minimum Education/Experience:

• Bachelors degree in related area and/or equivalent experience/training.
• At least 2 years experience with all aspects of supervising multiple career staff and managing resources within a large service organization.
• Experience writing staff performance evaluations, corrective action letters, reports, guidelines, customer response letters, and other written correspondence.
• Customer service experience and ability to analyze and resolve problems in an objective manner.
• Experience with computers, including databases, word and electronic mail programs, and timekeeping systems.

Minimum Knowledge, Skills, and Abilities (KSA):

• Demonstrated skill in managing and supervising individuals, including recruitment, work assignment, setting expectations and evaluating performance. Strong knowledge and demonstrated supervisory experience including those covered by collective bargaining agreements.
• Decision-making and reasoning skills and ability to develop original ideas to solve problems and perform operations and quality control analyses.

PREFERRED QUALIFICATIONS

Preferred Education/Experience:

• Parking Enforcement experience, including citation issuance, traffic direction, and motorist assistance; knowledge of software and technology specific to a large parking organization.
• Experience with staff recruitment, training, motivation, team building, performance evaluation and corrective action.
• Experience with independently organizing and prioritizing assignments, meeting strict deadlines, and maintaining a high productivity level.
• Demonstrated experience and knowledge of sustainable technologies, equipment, and practices.

Preferred Knowledge, Skills, and Abilities (KSA):

• Excellent organizational and leadership skills to ensure adequate staffing and project schedule to achieve timely progress on multiple projects, meet deadlines, and maintain high productivity.
• Flexibility to adapt to new and changing procedures while maintaining productivity and accomplishing workload as priorities change.
• Excellent written and verbal interpersonal skills to interact with a diverse customer base and outstanding customer service skills.