Job Description:
Community Onboarding Manager
Description
The Community Onboarding Manager is responsible for the end-to-end oversight and on-time delivery of new residential construction projects. This role builds relationships at assigned properties and supports field staff and stakeholders, including property managers, developers, and their teams, throughout the project lifecycle. The position also educates new customers about the onboarding process and available technology products, ensuring the launch process progresses smoothly and delivering a white glove experience from project kick-off to handoff.
Responsibilities:
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Maintain ongoing communication with property stakeholders regarding project status.
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Make independent decisions to ensure excellent customer service and positive relationships.
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Maintain consistent presence and responsiveness at assigned properties and job sites.
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Attend construction, move-in, and ad-hoc on-site meetings as needed.
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Coordinate and assist with schedules to ensure timely project delivery.
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Track project tasks in project management tools to ensure milestones are met and escalate risks when necessary.
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Collaborate cross-functionally to remove obstacles preventing timely and qualitative delivery.
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Prepare daily/weekly project status and executive reports.
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Attend community meetings, kick-offs, and town halls as appropriate.
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Work with sales staff to provide introductions, overviews, and assess sales material needs.
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Coordinate operational needs including workspace, equipment, and on-site resources.
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Ensure accurate billing by compiling end-user and address information.
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Lead pre-launch meetings with Operations, Construction, and Sales teams.
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Coordinate with Enterprise teams to fulfill contract deliverables for common areas and back-office locations.
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Ensure completion of all common area requirements prior to system activation.
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Perform other related duties as assigned.
Minimum Qualifications:
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Bachelors degree or equivalent experience, preferably in project management or business.
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5+ years of experience in project management, telecommunications, or a related technical field.
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Proven track record of managing projects successfully through the full lifecycle.
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Strong problem-solving skills and ability to think creatively.
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Knowledge of cable and telecommunications products and services is a plus.
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Proficiency in Microsoft Excel and experience with Salesforce or other CRM tools.
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Strong interpersonal and cross-functional collaboration skills.
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Ability to interact with and support executive-level leadership.