Job Description:
Role and Responsibilities
This position serves as a key link between business users, Operations Technology (OT), Information Systems (IS), and IT service delivery teams. Under the guidance of local IS management and key stakeholders, the IS Network & Technology Specialist will support, evolve, and promote local IS/IT systems and processes.
Key Accountabilities
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Support wide area and local area networks, on-premise hosting environments, VoIP telephony services, and overall IT infrastructure across multiple US sites.
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Manage design, installation, maintenance, and delivery of IT-related hardware and software, as well as presentation and conference room systems.
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Oversee wired and wireless networking, servers, UPS, desktops, laptops, industrial computers, printers, RF scanners, mobile devices, video conferencing systems, PA systems, security systems, and digital signage.
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Build and maintain productive relationships with business users, IS teams, IT vendors, infrastructure delivery teams, Information Security, Physical Security, and Facilities to ensure reliable support.
Qualifications
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5+ years of experience in IS/IT support, preferably in a multinational or multi-vendor environment.
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Bachelors degree in Computer Science, Network Infrastructure, IT Management, or related field.
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Strong knowledge of wired and wireless networks, printer architectures, application landscapes, and WAN/LAN topologies.
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Hands-on experience with servers, VMware ESXi, Windows OS, SQL database management, and storage systems.
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Working knowledge of Cisco Unity and Unified VoIP administration platforms.
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Experience configuring and supporting end-user and mobile devices; Lenovo PC and iOS experience preferred.
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Familiarity with ITIL/ITSM practices and ServiceNow.
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Strong troubleshooting, communication, and customer service skills.
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Must have valid work authorization in the US.