Job Description:
Job Summary
The Chemical Service Technician is responsible for providing safe, reliable, and effective technical service support to customers within assigned territories. This role supports sales and customer operations by executing system assurance plans, assisting with new application start-ups, and maintaining chemical treatment systems. The technician plays a critical role in identifying customer needs, resolving technical issues, and ensuring consistent service delivery while adhering to safety and quality standards.
Key Responsibilities
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Provide routine technical service support to assist with executing customer system assurance plans
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Support start-up of new chemical applications for both existing customers and new accounts
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Deliver technical support by identifying customer issues, troubleshooting problems, and escalating as needed
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Perform required chemistry testing, accurately log and report data, and maintain product inventories at customer sites
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Install, calibrate, and maintain chemical feed systems and process monitoring equipment
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Maintain safe, compliant, and efficient service operations at customer locations
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Travel within assigned territory as required
Minimum Qualifications
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High school diploma or equivalent
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Valid drivers license with an acceptable motor vehicle record
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Minimum age requirement to operate company vehicles
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Ability to work independently and follow established service procedures
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Immigration sponsorship not available
Preferred Qualifications
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Associates degree or trade school certification
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Previous technical service, field support, or field operations experience
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Strong mechanical aptitude
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Experience in water treatment or specialty chemical industries
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Working knowledge of boilers, cooling towers, and wastewater treatment systems
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Practical computer skills, including familiarity with standard office software and ability to learn internal systems
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Demonstrated ability to work autonomously, manage multiple tasks, and maintain a strong work ethic
Physical Requirements
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Ability to lift, push, pull, or carry up to 55 pounds
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Role is safety-sensitive and may be subject to drug and alcohol testing