Job Description:
Job Summary
The Marketing Operations Manager supports marketing campaigns and initiatives for a flagship mobile app experience. Reporting to marketing leadership, this role is responsible for managing workflows, coordinating cross-functional teams, and ensuring campaigns are executed efficiently and on schedule.
This highly collaborative and execution-focused position oversees project timelines, tools, and processes to keep marketing initiatives organized and scalable. The ideal candidate has 3–5 years of experience in marketing operations and thrives in fast-paced, cross-functional environments. This is a hybrid work position.
Key Responsibilities
Campaign & Launch Project Management
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Own end-to-end project management for marketing launches, partnerships, and events
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Build and manage timelines, dependencies, and cross-functional workstreams
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Ensure deliverables are completed on time and meet quality standards
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Identify and proactively resolve risks or bottlenecks
Cross-Functional Coordination & Communication
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Partner with Marketing, CRM, Editorial, Programming, Social, and Sales teams to align priorities
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Lead project kickoffs, status updates, and post-mortems
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Manage stakeholder expectations across distributed teams
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Facilitate clear communication across all levels of the organization
Workflow & Process Optimization
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Oversee and improve project management tools and marketing calendars
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Develop and document new processes to enhance efficiency
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Create standardized briefs and workflows to streamline execution
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Identify opportunities to improve campaign velocity and reduce friction
Reporting & Operational Visibility
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Track campaign milestones and progress
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Build reporting structures around deliverables and dependencies
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Maintain documentation and marketing calendars
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Support post-launch recaps and operational analysis
Qualifications
Education:
Bachelors degree or equivalent education and experience
Experience:
3–5 years of operations experience within digital marketing, app marketing, media, or subscription-based organizations
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Ability to manage multiple projects simultaneously
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Experience collaborating with cross-functional stakeholders
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Familiarity with app-related KPIs such as daily active users (DAU), retention, and push performance preferred
Skills & Abilities:
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Strong organizational and project management skills
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Excellent communication skills with ability to align diverse teams
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Experience with project management tools such as Airtable and Jira
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Comfortable building systems and improving workflows
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Ability to thrive in fast-paced, evolving environments