Job Description:
Work Model
Remote, with preference for candidates living within a commutable distance to Richmond, VA.
Key Responsibilities
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Provide technical support and problem resolution via remote or on-site service across areas such as installation, commissioning, maintenance, repairs, engineering and consulting, upgrades, retrofits, replacements, and end-of-life services.
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Offer technical consulting on service solutions to management, factory quality, and customers, including recommendations to improve operations and customer service.
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Manage customer relationships and maintain regular contact with key accounts.
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Document customer interactions and case management accurately and in a timely manner.
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Create or modify documentation such as Procedures and Methods of Procedure to meet business/customer needs.
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Support efforts to reduce costs and improve service/project quality.
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Participate in 24/7 on-call rotation for after-hours technical support.
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Travel up to 20% for site escalations and training opportunities.
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Engage in training activities, both as a participant and trainer.
Qualifications
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Bachelors degree in Electrical Engineering or Electrical Engineering Technology with 1+ years of experience servicing critical power equipment; OR
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Associates degree in Electrical Engineering Technology with 3+ years of related experience; OR
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5+ years equivalent work or military experience servicing critical power equipment (UPS, STS, PDU, etc.).
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NETA Certification preferred.
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NICET Certification a plus.
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CompTIA Certification desirable.
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Electrical License is an advantage.
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Must have valid work authorization in the US.