Datacenter Engineer

Responsibilities:

• Ensure compliance with all Data Center-related Service Level Agreements (SLAs)
• Perform daily physical walkthroughs and check Data Center equipment such as servers, chassis, firewalls, switches, appliances, and storage devices to ensure they are functioning correctly.
• Expertly rack and stack hardware in the racks, ensuring optimal space utilization and cable management.
• Accurately add and configure new equipment in Data Center racks, following best practices and safety protocols.
• Run and test copper and fiber optic cables, ensuring proper connectivity and performance.
• Familiar with different types of network cables and their specific uses within the Data Center environment.
• Escort visitors and vendors entering the Data Center, ensuring compliance with security protocols.
• Access and configure Raritan or KVM switches to log onto Data Center equipment via a console connection for troubleshooting and maintenance.
• Maintain an inventory of spare equipment such as QSFPs, memory, hard drives, and other critical spare parts.
• Use MS Visio to create, compose, and update detailed rack elevation diagrams for accurate documentation and planning.
• Prioritize and manage assignments using an internal proprietary ticketing system, ensuring timely resolution of tasks.
• Support various Data Center-related projects, providing technical expertise and hands-on assistance as needed.
• Troubleshoot network issues at OSI model layers 1 and 2, identifying and resolving connectivity problems.
• Perform basic configurations on switches and routers to support network operations.
• Monitor the Data Center using SolarWinds Network Management Server, ensuring all systems are operating efficiently.
• Provide support for a production Data Center, ensuring minimal downtime and optimal performance.
• Escalate Data Center-related issues and outages using an alert notification system, ensuring prompt resolution.
• Maintain organization within the Data Center, ensuring a clean and efficient working environment.
• Responsible for receiving and sending Data Center assets, ensuring accurate tracking and documentation.
• Keep track of Data Center inventory, ensuring all equipment is accounted for and in good condition.
• Ensure the safety of the Data Center, adhering to all safety protocols and guidelines.
• Actively participate in projects requiring Data Center support, providing technical expertise and hands-on assistance.
• Provide onsite hands-on support for vendors and other system administrators, ensuring smooth operations and collaboration.
• Support hardware in the Data Center such as chassis, blade servers, storage equipment, firewalls, routers, and appliances.
• Understand and implement best practices for maintaining IT Data Center facilities, ensuring optimal performance and reliability.
• Occasionally, but not common, travel to other regional sites within the continental US may be required.