Senior Manager, Home Equity

• Drive successful performance of employees; address performance and ensure employee relations are resolved timely.
• Manages, supports and monitors all Home Equity loan processes including processing, underwriting, funding, and member service.
• Ensure proper workforce planning and resource planning.
• Monitoring SLAs and reporting on productivity, turn times, and volumes to the director.
• Working knowledge and understanding of the department budget.
• Collaborates with other management team leaders to ensure overall goals are achieved.
• Recognizes areas needing improvement and takes appropriate action.
• Updates, creates, monitors, and tracks monthly statistical reports to provide to management.
• Serve as back up to the Director.
  

ALIFICATIONS & SKILLS:

• Bachelors degree in business, finance, or management preferred.
• 7 years of experience in Real Estate Lending required.
• 5 years or management experience required.
• Extensive knowledge of home lending compliance and regulations.
• Working knowledge of Power BI.
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Strong communication skills both verbal and written.
• Ability to lead and influence.
• Ability to communicate across all levels of the organization.
• Proven ability to organize and handle multiple tasks and prioritize appropriately.