Systems Engineer Tier l

The Systems Engineer supports our customers by resolving network issues, configuration requests, and recommending network improvements.

Responsibilities:

• Create and update customer requests in Connectwise
• Monitor Connectwise service boards
• Respond and resolve Tier 1 customer requests
• Escalate difficult requests to Tier 3 engineers
• Service basic application software and/or hardware support
• Service servers, switches, routers, hubs, firewalls, and desktops devices
• Monitor and respond to network service alerts from our Techview monitoring system
• Support basic desktop, laptop, software, and network requests
• Install, configure, maintain basic network services, equipment, and devices
• Support basic administration of servers and server clusters
• Support user accounts, permissions, email, anti-virus, and anti-spam
• Complete training courses and assignments as scheduled (including after hours and Saturdays)

Qualifications:

• College Degree in IT or Computer Science
• Help desk or network admin experience is a plus but not required
• Tier 1 Network customer support
• MS Server, Active Directory, and Exchange support
• Small Business Server support
• Firewall support and maintenance
• Switch, router, and hub support and maintenance
• Customer service oriented