Consumer Title Processor

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Review all assigned Title applications submitted to ensure completion of all required data
• Review all dealer documentation for accuracy and completeness prior to funding any new loans/letters of credit
• Handle and resolve all incoming inquiries and escalation issues courteously and professionally
• Maintain a thorough working knowledge of all partner credit union operational policies and guidelines, products and services
• Interact with governmental agencies, dealerships, credit union partners assisting them with error resolutions, lien perfections and general title questions

QUALIFICATIONS

• High School Diploma or equivalent work experience required
• A minimum of 2 years of focused on consumer loan title processing experience required
• At least 1 year of customer service experience preferred
• Ability to prioritize and manage multiple projects simultaneously and follow through on issues in a timely manner
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
• Strong communication skills, both verbal and written, are necessary
• Excellent customer service skills with a high attention to detail
• Prioritize workload based on department requirements and customer needs
• Strong analytical skills required with a high degree of accuracy
• Ability to work flexible hours as needed
• Ability to multi-task in other areas of the unit
• Aptitude to work independently as well as part of a team
• Positive attitude and team-oriented
• Ability to function in changing environment