Patient Financial Analyst II

Responsibilities:

• Inquiry Management: Receive and log patient inquiries; screen and prioritize to ensure timely responses.
• Verification: Very patient documentation to ensure accuracy and completeness.
• Coordination: Execute established processes to gather input from other departments for comprehensive responses.
• Tool Utilization: Utilize tools and resources such as Tableau Dashboards, Cerner Patient Accounting/Revenue Cycle, and SharePoint for the evaluation and resolution inquiries.
• Communication: Draft clear and processional patient communication regarding inquiry resolutions.
• Documentation: Manage and securely store all case files, including protected health information (PHI) and personally identifiable information (PII).
• Trend Analysis: Recognize trends in inquiries and assist with implementing preventative measures.
• Process Improvement: Identify opportunities for enhancing internal processes communicate these improvements effectively.
• Performance Tracking: Accurately track and document program performance KPIs and metrics related to inquiry volume, processing times, and resolution rates.
• Reporting: Communicate findings and updates clearly across various formats.