Customer Strategy Senior Advisor

Position: Customer Strategy Senior Advisor

Become a Customer Strategy Senior Advisor and help build a better tomorrow. In this role, you will play a critical part in driving operational transformation to build customer trust and support strategic company goals. You will be responsible for strategic planning and coordination of work across cross-functional teams. This position is ideal for individuals passionate about customer experience, adept at turning data into action, forward-thinking, and skilled at influencing across all organizational levels.

Responsibilities:

• Drive analytical support across the enterprise by optimizing the collection, analysis, and reporting of data to enable successful completion of key business operations projects.

• Serve as a key consultant to stakeholders, presenting complex analytical findings and making strategic recommendations.

• Create and monitor performance dashboards to track and analyze Key Performance Indicators (KPIs), supporting process improvements and performance metrics development.

• Evaluate business operations processes and recommend actions to improve efficiency, increase productivity, and reduce costs.

• Perform analyses of business operational risks, identify suitable mitigation strategies, and communicate findings to leadership.

• Collaborate with stakeholders to understand project requirements, recommend tools, and provide ongoing project updates.

• Develop business plan scenarios to evaluate different priorities and paths to achieving enterprise objectives.

• Work closely with business planning and performance management teams to assess financial, operational, and regulatory risks and constraints.

• Mentor newly hired analysts and guide them through job training and knowledge sharing.

• Validate and assess existing operational processes to ensure compliance with laws, standards, and best practices, helping safeguard assets and reduce risk.

Minimum Qualifications:

• Ten or more years of experience in business operations analysis.

Preferred Qualifications:

• Experience with Customer Experience (CX) strategy and design principles.

• Background in the utility sector or other regulated industries.

• Experience related to clean energy and sustainability.

• Consulting experience focused on customer strategy development and implementation.

• Strong data analysis skills using Excel, Power BI, SAS, or similar tools to extract actionable insights.

• Experience presenting data and strategic recommendations to leadership and stakeholders.