End-User Support Specialist

Essential Job Duties

• Performs hardware/software diagnostics in order to resolve computer problems
• Determines optimum installation and configurations
• Adds after-market hardware to computers
• Installs and supports products and services as requested
• Develops workstation documentations, including inventory, of all installed hardware and software
• Installs and maintains any devices purchased through Information Systems
• Maintains on-going contact with users regarding their problems and issues until resolved
• Monitors and supports production equipment
• Performs related duties as assigned
• Subject to recall 24/7

Physical and Environmental Conditions

• Ability to sit, stand, and transport self from building to building
• Ability to kneel, crawl, climb, and twist for purposes of installing and maintaining equipment
• Ability to lift PCs and related equipment.