CUSTOMER SERVICE REP

Customer Service Representative
The Customer Service Representative shall serve customers with the best services by attending to customer queries, educating clients on different services and products, and resolving customer complaints. The main aim is to provide outstanding customer service.

The Customer Service Representative shall be accountable to, and supervised by, the Office Supervisor and Customer Service Coordinator.

Essential Job Functions:
Process a high volume of orders with extreme accuracy.
Provide direct support to the Sales Representatives.
Able to manage a multi-line phone system.
Receive phone orders from customers and enter accurate information into the business system.
Answer transferred calls and satisfy the customer’s queries with the best knowledge and experience.
Assist Sales Representatives as required in researching account issues in a timely and efficient manner.
Provide proper product and service information; in case of lack of knowledge, transfer the call to the Customer Service Manager or research with the help of the appropriate department(s) to provide accurate information.
Ensure accurate and timely follow-up with existing and potential customers.
Maintain accurate record-keeping.
Supplemental Job Functions:

Minimum Knowledge, Skills, and Abilities:
Excellent communication skills in speaking and writing.
Good interpersonal skills.
Strong organizational and time management skills.
Ability to research billing issues and recognize the documentary process.
Strong mathematical skills and required typing speed.
Data entry experience is required.
Preferred Knowledge, Skills, and Abilities:
High School Diploma and/or five years of job-related experience.
Strong verbal and written communication skills.
Computer experience, preferably with all Microsoft applications.
Ability to adapt to changing priorities in a fast-paced environment.