Administrative Technology Support Specialist

DUTIES & RESPONSIBILITIES:

This position directly supports the Chief Operating Officer of the Test Resource Management Center.

• Assisting in the operations and administration of the organizational IT functions
• Assisting end-users experiencing IT difficulties by troubleshooting and evaluating computer problems
• Providing audio/video teleconferencing support
• Escalating unresolved queries to the next level of support
• Liaising with appropriate DISA Joint Service Provider team members for IT issues and requirements
• Working with management, staff, and other users to determine life cycle refresh requirements of existing systems
• Defining, analyzing, and researching organizational IT requirements

DUTIES & RESPONSIBILITIES:

• Knowledge of operating systems, software, and devices
• Customer service experience
• Problem-solving and organizational skills
• Verbal and written communication skills
• Ability to work successfully in a collaborative and diverse environment and be a team player
• Proficient in Microsoft Office Suite
• Active Secret Clearance