Service Manager - Ag

As the Service Manager, you would be responsible for managing the Ag service department by overseeing job progress, resolving customer disputes, supervising staff, and scheduling the service team. If you are passionate about customer service and have related experience, read the job description below and apply today!

We offer a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met, with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with 65+ years in the marketplace!

ESSENTIAL DUTIES AND RESPONSIBILITIES

Handles customer-related service functions such as job scheduling, job progress, warranty issues, etc.

Maintains a high level of customer satisfaction.

Oversees and assists scheduling work in the service area in an effective manner that allows for the best use of available space and the best service for our customers.

Supervises service associates, including employee relations issues, performance reviews, training needs, disciplinary action, and termination.

Develop business plans and goals to include staffing needs, tools and equipment, and service promotion strategies.

Monitors Key Performance Indicators and other available reports and adjusts business plans and procedures/processes as appropriate.

Handles customer-related service functions such as job scheduling, job progress, warranty issues, etc.

Handles documentation and resolution of Goodwill claims with manufacturers.

Determines needs relating to special tooling, equipment, vehicles, and work hours, etc.

Interviews and hires personnel for the service department.

Maintains a safe, clean, neat, and orderly work environment.

Prepares customer repair estimates and/or quotes as required in a timely and accurate manner and provides follow-up.

Resolves customer disputes to ensure fair value for the customer and company.

Reviews work orders and ensures timeliness of completion and accuracy.

Provides documentation as required for personnel issues, accidents, safety matters, customer disputes, etc.

Regularly reviews JHAs, reviews company-wide safety incidents with the team to pass on lessons learned, enforces safety policies, etc.

Works within and promotes vision, mission, and values.

Performs other duties as assigned.

Supervisory Duties:

Manages all service department personnel.

Organizes, communicates, and delegates responsibilities and priorities to ensure the successful operation of the department.

Provides regular and timely feedback that recognizes employee performance, motivating employees, and promoting self-development.

Communicates with and coaches employees on assignments, providing technical expertise as needed.

Selects, trains, and develops employees consistent with department/division goals, providing coaching on career development.

Qualifications:

Mechanical experience with the product lines represented.

Completion of Lead Yourself for internal candidates is preferred.

Two-year degree or equivalent experience and training preferred.

Prior supervisory experience or Service Management Training preferred.

Excellent customer service skills.

Good oral and written communication skills.

Computer knowledge.

Must have good leadership, detail, and organizational skills.

Ability and willingness to work flexible hours.

Must possess a clean driving record.