Supervisor, Electric Power System Operations Center

Overview of this role:

• Required to work a non-standard shift that includes nights, weekends, and holidays to maintain 24/7 coverage.
• Monitors system service reliability, and implements plans for continuous improvement of reliability, customer service, and operational excellence.
• Addresses and resolves all power quality issues for residential, commercial, and data center customers.
• Coordinates the response to Fire, Police, PJM, Power Supplier, and other public service agencies' requests for assistance in emergencies involving facilities.
• Reviews and approves trouble call reports, job orders, database, and map updates for proper completion of work, submission of additional work requests, and accurate documentation and reporting.
• Identifies and addresses all data integrity issues including the Outage Management model and GIS model.
• Works continually towards self-development to stay current on system operations and distributions and supervisory procedures and practices.
• Establishes and maintains systems and controls which verify the integrity of all systems, processes, and data.
• Provides leadership within the department to ensure required human resource administration, staffing, training, coaching, development, work assignments, performance management, goals and objectives, and compliance with company policies and procedures.
• Supervises authorizes, and coordinates substation, transmission, and distribution switching activities for service restoration and load transfers.
• Supervises all switching activities for residential, commercial, and Data Center customers.
• Manages outage damage assessment, resource allocation, and power restoration.
• Supervises operation and monitoring of Outage Management System, IVR, telephone, radio, SCADA, Fire Alarm, Security, and other systems and facilities both during and after normal business hours (24/7).
• Suggests improvements or changes to the power system for improved system reliability and/or cost savings.
• Analyzes and approves project requests for proper design regarding operating efficiency.
• Works with Engineering, Construction, and Substations on Short Range Plan and System Improvement Projects.
• Provides recommendations for system upgrades based on historical outage data.
• Supervises inspection and analysis of yearly - 20 worst performing circuits to make repairs or recommendations for system improvement.
• Supervises and coordinates the Infrared Inspection Program to identify and prevent potential outages and failures.