Job Description:
We are seeking a Workplace Services Specialist to provide support for the daily operations of the Workplace Services organization. Under supervision, the Workplace Services Specialist will deliver excellent customer service through the work order system as well as through daily interactions with customers and stakeholders. This position is 100% on-site and requires flexibility to handle a wide range of operational and facilities support tasks.
Duties
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Assist in coordinating the day-to-day operations of flexible workspace services
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Support the operations of flexible workspace and visitor services, including monitoring workspace reservations through the online reservation system
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Communicate workspace policies, procedures, and updates to residents and visitors
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Monitor activity in the facilities work order system daily, including entering, updating, and closing work orders
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Prepare workspaces for employees by inspecting, cleaning, reconfiguring, hanging items, moving bins, and performing other setup tasks as needed
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Inspect and restock general supplies in common areas such as activity hubs and supply areas
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Collaborate with support staff across sites to develop, maintain, and document processes
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Set up meeting spaces for events and reconfigure furniture as required
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Support transportation demand incentives
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Assist with mailroom duties, including delivery of large items and packages
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Escort vendors through space as needed
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Work effectively in a dynamic team environment to solve problems and provide backup support for colleagues
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Use PowerPoint and Excel to create and maintain department metrics
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Create, update, and maintain various spreadsheets and databases as needed
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Troubleshoot issues in collaboration with colleagues and support staff
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Perform other duties as assigned
Qualifications
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Proficiency with Microsoft Word, PowerPoint, Outlook, Teams, and Excel
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Excellent communication and interpersonal skills with a focus on customer service
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Strong organizational skills and ability to prioritize tasks effectively
Experience
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Minimum of 3 years relevant experience required
Education
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High school diploma required