Job Description:
Job Summary
Responsible for supervising and managing the daily operations of a service department, including directing service technicians, assigning workloads, and ensuring efficient, safe, and high-quality completion of service tasks. Oversees performance, controls costs, and supports customer service and operational goals.
Responsibilities
- Oversee daily service department operations and workflow.
- Assign and manage workloads for service technicians.
- Supervise and direct technician activities to ensure quality and safety.
- Monitor shop costs and maintain profitability targets.
- Ensure availability of manpower, tools, and supplies.
- Review ongoing and completed jobs for accuracy and compliance.
- Maintain a safe and organized work environment.
- Assist in resolving customer service issues and complaints.
- Establish work standards and evaluate employee performance.
- Handle warranty-related service issues as needed.
- Estimate service repair needs and associated costs.
- Hire, train, counsel, and manage service staff.
Qualifications
- High School Diploma or GED with 3–7 years of related experience.
- Associate's or Bachelor's degree preferred.
- Prior experience in a service/shop or field service environment required.
- Previous supervisory experience required.
Skills & Abilities
- Strong leadership and team management skills.
- Ability to organize, prioritize, and meet deadlines.
- Problem-solving and decision-making abilities.
- Effective communication and interpersonal skills.
- Customer service-oriented mindset.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Ability to use diagnostic tools and computer systems.
Working Conditions
- Combination of office and shop environment.