Job Description:
Job Summary
This position supports the mission of providing high-quality human services that help individuals and families achieve safety, independence, and overall well-being. The selected candidate will assist leadership in ensuring that all directives, laws, and policies related to the Child Support Enforcement Program are effectively implemented.
The Program Consultant Senior plays a key role in research, policy development, and operational support for the Child Support Enforcement Program, helping to promote strong, self-reliant families through enforcement and collection of child support. The position involves providing expert-level consultation, supporting executive management, and ensuring compliance with state and federal regulations.
Key Responsibilities
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Serve as an active member of the assigned offices leadership team.
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Participate in task forces, workgroups, committees, or other delegated initiatives.
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Assist in child support policy development by recommending, drafting, and researching proposals to advance program goals.
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Research, analyze, and evaluate state and federal policies and training matters for leadership review.
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Provide well-informed recommendations to support executive-level decisions.
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Analyze the implications of program decisions, recognizing that errors could have significant legal and compliance consequences.
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Provide direct support to the Director of Operations and the Division of Child Support Enforcement.
Minimum Qualifications
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Comprehensive working knowledge of the Child Support Enforcement program, including the federal child support system, policies, and their role in promoting family stability.
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Understanding of collection techniques, financial management, and budgetary practices.
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Strong organizational, analytical, and critical-thinking skills.
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Excellent written and verbal communication abilities.
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Proficient in applying problem-solving techniques to a wide range of issues.
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Ability to analyze district-level activity and productivity data.
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Skilled in interpreting and applying federal and state laws, regulations, and policies.
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Capable of analyzing, implementing, and evaluating complex legislation.
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Ability to plan, prioritize, and manage multiple projects or assignments independently.
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Strong interpersonal and collaboration skills, with the ability to work effectively with internal and external stakeholders.
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Proven ability to deliver timely resolutions, meet deadlines, and maintain a customer-focused approach.
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Ability to build and maintain cooperative relationships with diverse individuals and organizations.
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Effective time management and problem-solving capabilities.
Additional Considerations
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Intermediate proficiency in Microsoft Office Suite, including Excel, Word, and Power BI.