Job Description:
JOB SUMMARY
The Front Desk Representative is responsible for greeting, registering, and scheduling patients while supporting providers and staff to ensure a positive and efficient patient experience. This role serves as the first point of contact for patients in person and by phone, manages patient records and registration, and assists with administrative tasks as needed to support daily operations.
JOB RESPONSIBILITIES
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Greet and assist patients in person and over the phone
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Schedule appointments following established scheduling guidelines to optimize patient flow and provider availability
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Complete or verify patient registration for new and existing patients
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Maintain accurate patient records and account information
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Handle patient concerns professionally and work with team members to resolve issues efficiently
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Serve as the first touchpoint between patients and the practice, ensuring a welcoming and professional experience
QUALIFICATIONS
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High school diploma or GED required; Associates degree preferred
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Minimum of two (2) years of experience in a medical or clinical office
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Ability to travel between practice locations as needed