Air Freight, Import Customers Service Supervisor (KLIA)

Job Responsibilities:

• Handle daily import and operations issues and documents of customs formalities related to Air Freight.
• Closely work and coordinate with Superiors on Air Freight Import, handling import operations and warehouse delivery related to customers.
• Effective study and understand the Import process and procedures.
• Coordinate with several departments (Ops / Warehouse / Land Transport / Customs).
• Interact with origin countries, vendors, suppliers and contractors for shipment arrangement via e-mail.
• Work and discuss with custom team related to duties and taxes updates.
• Inquire and collect feedback from customers, sales personals, partners to improve Customer Service performance.
• To follow up with BD/ Sales on quotation request with its validity duration prior shipment arrangement.
• Update data entry into Tango for mandatory events (ARR/NFD/DRB/CCD/POD).
• Update monitoring reports (subject to customer request) via Tango.
• Handle and resolve customer complaints.
• Escalations of problems to Management if necessary.
• Accept any additional and immediate task assigned by HOD.

Job Requirements:

• SPM/ STPM or Diploma in a related study.
• Minimum 2 years of working experience in AIRFREIGHT CARGO.
• Knowledge of Import operation would be an advantage.
• Service oriented, good interpersonal and communication skills