Customer Service - Temp 3 Month (Johor)

Job Responsibilities:

• Receive and act on instruction from customer on collection/delivery schedule.
• To request Invoice/Packing List when required and to generate the documents.
• To verify the goods quantity tallies with Invoice/Packing List.
• To make necessary arrangement according to customer's request.
• Understand and communicate to relevant people on any special request/requirement made by customer.
• To update and resolve issues that operations may not be able to comply to the require mentor meet deadline.
• To provide any report or status update that requested by customer.
• On monthly or when needed, to update the movement reports in TMS or share point.
• Regular checking, following up on emails correspondence with customers and other related parties.
• To update daily report on movements into MS Office software.
• To update monthly KPI report on time.
• To perform cost update into the TMS or share point and provide provision cost where necessary.
• To complete and verified all job files for the month within the month end closing.
• To ensure all files are sorted & filed, reports and files records with relevant details are kept properly.
• To communicate and to solve any problem that may arise.
• To discuss and report any problem that operations cannot meet customer's requirement.
• To follow up with relevant staff on job in progress to ensure customers are updated accordingly.
• To provide timely info/data to Billing Section for the purpose to raise the invoice to customer on time.

Job Requirements:

• Minimum SPM level or higher.
• Minimum 2 years of working experience as Customer Service in a 3PL Company.
• Proven experience / knowledge in import or export procedure and experience in a warehouse environment is an added advantage.
• Commitment for Quality.
• Effective Meeting Skills.
• Customer & Service Orientation.
• Well ethic of Information & Communication behavior.
• Good Interpersonal Skill and team player.