Technical Support Chief

Job Responsibilities:

• Promote company's products and assist customers in establishing process parameters.
• Assist customers in optimizing processes to improve yield.
• Analyze quality abnormalities, determine responsibility, and propose improvement plans.
• Able to independently analyze the causes of quality abnormalities and compile reports.
• Provide feedback and collaborate with the internal team on quality and design-related issue.
• Improve on customer support plans and build strong customer relationships. Ensure customer satisfaction.
• Responsible for customer product training and respond to technical questions.
• Actively listen, understand and convey customer requirements, and implement any necessary corrective actions.

Job Requirements:

• Bachelor's Degree in Science or any Engineering related field.
• 2 years and above of relevant experience in PCB lamination, drilling, plating processes, or CCL processes and technical services.
• More than 5 years of proven work experiences as section head or equivalent.
• Familiar with PCB processes and able to propose solutions for common issues
• Proficient in English and Mandarin.
• Able undergo China for 3 - 6 months training.