Program Manager / Assistant Manager

Job Summary:

Responsible for managing an existing customer base and ensuring optimal customer satisfaction. This will be done by building a strong team that provides timely order processing, continuous communications, and proactive issue resolution. Highly motivated, innovative who savors challenges and love to tackle tough problems.

Job Responsibilities:

• Manage program team execution of orders, contracts, backlog, and facilitate problem resolution across organizations.
• Analyze potential solutions and provide information required to make appropriate decisions that ensure on time delivery and total customer satisfaction.
• Coordinate activities with operations, production, accounting, issuing, and shipping to provide a high level of customer care.
• Monitor and grow established business relationships.
• Organize efforts professionally to meet day-to-day customer requests and follow up on commitments.
• Assist Program Manager Leader in the day-to-day management of the assigned accounts, and successfully communicate customer inventory demands to Rapid teams to ensure proper inventory levels.
• Manage the interfaces between the customers engineering/management teams and Rapid teams to facilitate the introduction of new products.
• Successfully utilize customers' portals to manage OOR and other reports.

Job Requirements:

• Bachelors degree in Engineering, Business Administration, or a related field is preferred.
• Minimum 8-10 years of relevant experience in the OEM, Semiconductor, or EMS industries, with a strong preference for experience in wire harness and cable assembly.
• Proven track record in order management, inventory control, forecasting, and revenue management.
• Strong leadership skills with experience in team management and customer relationship management.
• Excellent analytical, problem-solving, and decision-making abilities.
• Knowledge of MRP systems and shipping/customs compliance.
• Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
• Attention to details and follow-up.
• Flexible and adaptive to work long hours.
• Able to work under pressure and self-starter attitude.