Information Technology Assistant

Job Title: IT Support Assistant - Seattle Aviation Solutions (Night Shift, Dubai Time)

Company: Seattle Aviation Solutions (SAS)

Location: Dubai, United Arab Emirates

Working hours: 8 PM to 4 AM

About Seattle Aviation Solutions (SAS):

Seattle Aviation Solutions (SAS) is a leading global distributor of aftermarket parts for business and commercial aircraft. Headquartered in Seattle, with operational hubs in Dubai and Turkey, SAS is committed to providing exceptional service and quality products to its clients worldwide.

Position Summary:

Seattle Aviation Solutions is actively seeking an enthusiastic and diligent IT Support Assistant to join our vibrant IT team. As an integral part of our team, you'll be responsible for delivering technical support, maintaining IT infrastructure, and contributing to various IT projects. We're looking for individuals with a fervent interest in technology, adept problem-solving abilities, and a proactive approach to embracing new challenges.

Key Responsibilities:

1. Technical Assistance:

- Deliver prompt first-level technical support to end-users through diverse communication channels, including face-to-face, email, and phone.

- Diagnose and resolve hardware, software, and network issues efficiently to minimize operational disruptions.

- Assist users with software installations, updates, and configurations.

2. System Upkeep:

- Aid in the maintenance and enhancement of hardware components like computers, printers, and peripherals.

- Execute routine system maintenance activities, including software updates, security patches, and system backups.

- Monitor system performance, promptly addressing alerts to ensure the stability and functionality of IT infrastructure.

3. Network Administration:

- Support the setup and configuration of network equipment such as routers, switches, and access points.

- Uphold network security standards by implementing and enforcing best practices such as firewall configurations and access controls.

- Troubleshoot network connectivity issues and contribute to maintaining a secure and reliable network environment.

4. Documentation:

- Maintain precise records of IT assets encompassing hardware and software inventory.

- Develop and revise technical documentation, user manuals, and standard operating procedures.

5. Project Assistance:

- Collaborate with senior IT personnel in executing IT projects, including software deployments, infrastructure upgrades, and system migrations.

- Work closely with cross-functional teams to ensure project milestones are achieved within stipulated timelines.

6. User Training:

- Conduct fundamental training sessions for end-users covering software applications and adhering to IT best practices.

- Offer clear guidance to users for resolving common technical issues autonomously.

Qualifications:

- Associate degree or higher in Information Technology, Computer Science, or a related field (or equivalent professional experience).

- Proficiency in troubleshooting hardware, software, and network issues.

- Familiarity with Windows operating systems and common software applications.

- Basic understanding of network concepts, protocols, and configurations.

- Excellent communication and interpersonal skills to effectively support users and collaborate with colleagues.

- Ability to work autonomously and within a team environment.

- Exceptional organizational skills with acute attention to detail.

- Eagerness to learn new technologies and adapt to evolving IT landscapes.

Preferred:

- Experience in IT support.

- Familiarity with remote support tools and techniques.

- Salesforce experience is advantageous.