Customer Service Representative

Overview of the role:

To ensure the customer is dealt with in a pleasant, professional and efficient manner providing best in class customer service and products. Ensure high level of customer satisfaction and enhancing the brand image to meet and exceed set standards. Continuously drive Customer Service Value to improve customer engagement.

What you will do:

• Achieve group revenue target for daily, weekly and monthly rentals for the branch.
• Should maintain counter as per Hertz International Standards. Image audit and operational audit.
• Ensure that all documentation and system accuracy is maintained and relevant documents are obtained at the time of checkout and scanned clearly into the system.
• Customer Service/NPS Scores: Must ensure that one continuously exceeds customer expectations from all customer touch points within the business. All customer queries are handled in a professional and timely manner.
• Manage the pre check ins daily and ensure that closing of rental is done without delay. Justification of unclosed rentals.

Required Skills to be successful:

Job-Specific Skills: PC literate, hospitality background, understanding of vehicle rental will be an advantage.

Behavioral Competencies: Customer service skills, Excellent communication skills, team player, planning and organization, problem solving

What equips you for the role:

Bachelors degree/University degree or equivalent experience