CX Specialist (Mandarin Speaking)

Verdant Solar is a solar innovative company that aspires to change the way people get power. It is in our aspiration to make off grid solar appliances vastly utilised by commercial and residential users. Alongside with the in depth know-hows, advanced technology & professional customer support, we are specialized in providing consultation on green energy solution uniquely crafted for your individual and industrial needs. We believe in the need to preserve our environment for a sustainable and economically viable future which is highly vital for the next generations to come.We are currently based in 3 locations in Malaysia; Petaling Jaya(HQ). Penang and Johor Bahru.

Key Responsibilities:

• Accurately comprehend the customer journey and provide consultative advice on solar products and services, effectively communicating benefits and intricacies.
• Ensure timely and accurate collection of documents for SEDA applications and maintain comprehensive logs of all customer interactions, transactions, feedback, and resolutions.
• Facilitate post-service support, coordinate installations, and handle customer concerns swiftly, ensuring smooth communication between customers and technical teams. Collaborate with sales, technical, and other teams to ensure seamless customer transitions and analyze feedback to improve the overall customer journey.
• Identify opportunities for upselling or cross-selling based on customer needs, execute campaigns to enhance the customer experience, and stay updated on solar technology, government policies, and company products.

Job Requirements:

• Possess strong interpersonal and communication skills, ensuring clarity and effectiveness in interactions with customers and team members.
• Ability to handle stressful situations and resolve conflicts efficiently, maintaining professionalism and composure.
• Demonstrated understanding of solar energy systems, products, and the overall industry landscape.
• Exhibit a strong commitment to delivering exceptional customer service, with a desire to add value and mirror customers' language and tone. Preferably proficient in Bahasa Melayu, English, and Mandarin for effective communication with a diverse customer base.