Senior Manager - Transitions & Client Relations

This person will be responsible for overseeing the operations of Finance and accounting Clients. This role involves leading a finance team working on AUS / UK / US operations and working closely with senior management to ensure the client quality standards and SLAs are met.

The ideal candidate will have a strong background in process transition and project management of multiple accounts and leadership.

The Role

• Maintain client relationship and address needs and concerns
• Capture scope to be offshored and ensure seamless transition of work
• Identify the right type of resources and conduct assessments
• Set up team, align responsibilities and ensure smooth integration with onshore team
• Co-create training program with the client
• Ensure teams meet KPIs/SLAS and ensure required quality standards are met
• Ensure timely monthly, quarterly, and year-end closure processes
• Identify new client servicing opportunities
• Conduct process reviews and Identify opportunities for process efficiency/automation improvements

The Person

• Professional qualifications in management preferably with CIMA, ACCA, or CPA.
• Minimum of 7-10 years of experience in transition and client management roles preferably in finance and accounting sector, with at least 3 years in a managerial position.
• Proven client servicing experience in a BPO or shared services environment is mandatory.
• Demonstrated ability to manage financial operations in a multinational or BPO setting.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong leadership and team management abilities, with a record of accomplishment of building and developing high-performing teams.
• Excellent communication in English and interpersonal skills, with the ability to collaborate effectively with senior management and stakeholders.
• Demonstrate track record in process efficiency/automation projects.
• Proficiency in financial software systems, accounting standards, tax laws, and regulatory requirements is preferred.

Working Opportunities from Home/office on Australian Calendar.