Senior Business Analyst

Velou is a revolutionary Silicon Valley technology startup. We are building the next-generation best-in-class shopping experiences for e-commerce retailers.

If you have a knack for data, a love for technology, and a keen eye for detail, we are looking for you!

Do you have what it takes?

As a Senior Business Analyst, you will:

• Partner with US-based Customer Success to review onboarding checklists and capture all customer-specific needs.
• Translate customer inputs into clear, structured PRDs with both functional and technical details.
• Own and maintain requirements documentation for each onboarding project.
• Ensure requirements are complete, technically feasible, and fully understood by developers, QA, and delivery leads.
• Act as the SME for onboarding requirements, combining business context with technical detail.
• Analyze system workflows, APIs, data structures, and integration points to document accurate requirements.
• Support Delivery teams by clarifying technical impacts, edge cases, and constraints.
• Validate delivered functionality against requirements, ensuring accuracy and technical alignment.
• Work hand-in-hand with the Onboarding Program Manager to align requirements with project timelines and milestones.
• Partner with Delivery Leads, Developers, and QA engineers to break requirements into actionable tasks.
• Support Customer Success with updates on requirements status, changes, and impacts to delivery.
• Identify recurring requirements patterns across customers and recommend process improvements.
• Help standardize requirement-gathering templates, checklists, and PRD formats with technical best practices included.
• Contribute to building a scalable onboarding playbook and knowledge base for technical onboarding.

Qualifications Required

• 4 - 5+ years of experience as a Business Analyst, Technical Analyst, or Implementation Analyst in a technology company.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Familiarity with software development methodologies (Agile, Scrum, etc.).
• Ability to work effectively in a team-oriented environment.

You will be part of a team that values trust, learning, and working together to solve interesting problems. Your efforts will help to build groundbreaking experiences for our customers. Come join us!

Please submit your CV to careers@velou.com and quote " Senior Business Analyst" in the subject line.