AI Support Engineer Cutting Edge AI Startup

AI Support Engineer Cutting-Edge AI Startup

Location: San Francisco, CA or New York, NY (On-site, 5 days/week)
Compensation: $180,000 $220,000 + Competitive Equity
Employment Type: Full-time

About the Opportunity

Are you fascinated by the limitless possibilities of artificial intelligence and machine learningand eager to help make those possibilities real for thousands of users? 

A fast-growing AI startup is seeking an AI Support Engineer to join its core technical team.

Youll play a crucial role supporting enterprise customers using next-generation AI tools built for software developers and engineering teams. This is a unique opportunity to combine your computer science expertise with your passion for AI, ensuring users get maximum value from groundbreaking technology thats reshaping the future of software.

What Youll Do

• Serve as the first line of technical response for customer issues involving deployment, performance, or product use.

• Diagnose, reproduce, and resolve issues using your knowledge of AI systems, distributed computing, and programming.

• Collaborate with engineering teams to escalate, track, and close complex issues efficiently.

• Document insights, solutions, and recurring issues to improve internal knowledge and customer experience.

• Test new releases across multiple IDEs, languages, and environments; automate parts of QA and support workflows.

• Contribute to the design of scalable processes and support systems as the company continues to expand.

Who You Are

• 2+ years in a full-time technical or engineering role.

• Bachelors degree or higher in Computer Science, Software Engineering, or a related field.

• Strong programming skills in Python, Java, or Go.

• Experience with distributed computing, containerization, and orchestration tools (Docker, Kubernetes, Linux).

• Excellent problem-solving, organizational, and communication skills.

• Comfortable in a fast-paced startup environment and eager to learn quickly.

• Passionate about AI, machine learning, and large language modelshands-on experience is a plus.

Why Youll Love This Role

• Ground-floor opportunity in one of the fastest-growing markets in tech.

• Work alongside elite engineers and innovators with experience at top AI and tech companies.

• Learn the inner workings of engineering, product, and customer success in a high-growth startup.

• Build your network, accelerate your learning curve, and make a real impact on how AI is adopted globally.

• Competitive salary, meaningful equity, and the chance to work with cutting-edge technology every day.

Ready to help shape the future of AI adoption?
Apply today to join a fast-moving startup where your technical skills will directly influence the success of AI solutions used by developers worldwide.