IT Assistant

Job Description:

• IT Help Desk Support: Provide assistance to employees by troubleshooting common hardware, software, and network issues.
• Network Monitoring: Keep track of network performance and connectivity, identifying and resolving any potential issues.
• Hardware & Software Installation: Set up, configure, and maintain computers, printers, software, and other IT equipment.
• General IT Maintenance: Perform regular system updates, data backups, and security checks to keep IT systems running smoothly.
• Programming & Automation: Develop scripts and tools to automate tasks and improve IT processes.
• Database Development & Management: Design, manage, and maintain databases to support business operations and ensure data accuracy.
• Follow teams and/or clients proper procedures, policies, and methodologies as instructed.
• Other reasonable tasks as determined by Management.

Minimum Qualifications:

• Bachelors Degree in Information Technology, Computer Science, or related field
• Willingness to be trained and learn medical billing software and systems
• Strong communication and interpersonal skills
• Basic knowledge of Windows OS, Microsoft Office, and networking fundamentals
• Analytical thinking and attention to detail
• A positive, customer-service-focused attitude
• Ability to follow instructions and work under supervision

Preferred (but not required):

• Internship or OJT experience in IT support or helpdesk
• Knowledge of Remote Desktop, Active Directory, ticketing systems
• Familiarity with HIPAA, healthcare IT systems, or EMR/EHR platforms
• Basic knowledge of printers, VoIP, VPN, or cloud-based tools

Work Setup and Location

• Onsite during the probationary period
• Hybrid setup available after 1 year
• Night shift schedule
• Office is located at Shaw, Mandaluyong

Perks and Benefits:

• Maternity & Paternity Leave
• Medical / Health Insurance 
• Paid Holidays 
• Paid Vacation Leave 
• Paid Sick Leave

Others:

• HMO Coverage upon regularization
• Rice Allowance of Php 1,000 upon hiring
• Monthly bonus of Php 1,000 upon regularization