PIA Co-Ordinator/SPO Co-Ordinator

Job Summary:

The PIA Coordinator is responsible for managing and coordinating all aspects of PIA activities to ensure compliance with Openreach standards and smooth execution of build projects in Manchester, Birmingham or any other area where business request. The role involves live tracking of Asbuilds, coordinating submissions, and managing the progress of NOIs through various systems and tools.

Key Responsibilities:

1. Asbuild Live Tracking:
• Track live Asbuilds via WhatsApp with build teams to monitor real-time progress pass or fail live and update asbuild engineer of this outcome green tick pass no further information needed, Fail red X and comment to relate
• Update live pass or fail results on Monday.com based on the feedback from field teams tag relevant individual to fix remedial
2. Daily/Weekly Whereabouts Submission:
• Submit daily and weekly whereabouts using QuickBase, ensuring compliance with Openreach requirements see additional guide
• Verify that all build partners adhere to the required whereabouts submission deadlines and standards.
3. Full Fibrehood Management:
• Export full fibrehoods data for Manchester and Birmingham build regions and send them to the respective build teams see quickbase guide for exporting
• Ensure that build teams return accurate and completed Asbuilds for NOI submission and rectify any identified issues.
4. Redlines and AG Submissions:
• Chase redlines from build teams and ensure all necessary adjustments are made in the Asbuild documentation to support NOI completion with planning
• Submit AGs (Area Groups) to BRSK for quality checks, ensuring that all data is accurate and meets required standards.
5. BRSK Submission Follow-ups:
• Track AG submissions to BRSK and follow up on any pending quality checks.
• If responses from BRSK are delayed, proactively chase outcomes to avoid project delays.
6. NOI Tracking & Reporting:
• Track NOI progress throughout the project lifecycle using QuickBase, from submission to completion.
• Ensure each NOI follows the correct procedure and timelines for successful closure.
• Update the PIA tracker regularly to reflect accurate progress, including completed Asbuilds, rectifications, and milestones.
7. Reporting and Communication:
• Communicate with build teams in both regions to ensure all tasks are executed efficiently and on time.
• Produce daily, weekly, and ad-hoc reports on project progress, compliance status, and outcomes.
• Liaise between build teams, BRSK, and other stakeholders to resolve issues and ensure alignment on project goals.

Skills and Experience Required:

• Strong organisational and time management skills to coordinate multiple projects simultaneously.
• Experience in managing and tracking build progress through tools like APX, Monday.com, QuickBase, and other digital platforms.
• Knowledge of PIA processes and compliance requirements.
• Ability to communicate effectively and build relationships with multiple teams across different regions.
• Proficient in data management and reporting.

This role ensures that PIA projects remain compliant, progress efficiently, and meet both internal and external quality standards. The PIA Coordinator will play a crucial role in facilitating communication and ensuring smooth operations across Manchester, Birmingham Or any other area dependant on company needs.