Insurance Admin Assistant

Job Description

As an Insurance Administrative Assistant, you will be an essential part of our team, ensuring that all administrative tasks related to insurance policies, claims, and customer service are handled efficiently and accurately. The position is responsible for assisting the Account Executives in the development of new accounts and the servicing of existing accounts for General Insurance products. Key accountabilities include providing service to existing clients through activities such as Broking system processing, invoicing, processing quotes and policy transactions via online platforms, responding to enquiries from existing and potential clients, general broking and claims lodgement, progression and resolution involving liaison with underwriters.

Key Responsibilities:

• Customer Service: Handle communications from clients, addressing their inquiries and concerns. Provide basic information about insurance policies and procedures.

• Policy Processing: Assist in the processing of existing and new insurance policies, including gathering required information and documentation.

• Data Entry: Input and update customer information, policy details, and claims data into the company's database.

• Documentation and filing: Maintain organized and up-to-date records of policies, claims, and other important documents.

• Billing and payments: Assist in processing premium payments and maintain accurate billing records.

• Claims support: Aid in the processing of insurance claims by gathering necessary information and documentation from clients.

Skills and Qualifications:

• Organizational Skills: Ability to manage and prioritize multiple tasks efficiently.

• Communication Skills: Strong written and verbal communication skills for interacting with clients and colleagues.

• Attention to Detail: Accurate data entry and careful documentation are crucial in the insurance industry.

• Customer Service Orientation: A friendly and helpful attitude when dealing with clients.

• Computer Proficiency: Familiarity with office software (Microsoft Office, Excel, etc.) and the ability to learn industry-specific software.

• Confidentiality: Ability to handle sensitive information with discretion and maintain confidentiality.

• Teamwork: Collaborate effectively with colleagues and contribute to a positive working environment.

• Adaptability: Insurance regulations and procedures may change, so the ability to adapt to new processes is essential.

• Knowledge of Insurance: Basic understanding of insurance policies, terms, and procedures is a plus.