Collections Team Lead

Job Responsibilities:

• Lead and manage a team of collections agents, providing guidance, support, and coaching to achieve performance targets and KPIs in debt recoveries.
• Develop and implement effective collections strategies tailored to the Australian market, leveraging your in-depth understanding of local regulations and industry best practices.
• Monitor and analyze team performance metrics specific to debt recoveries, identifying areas for improvement and implementing action plans to enhance efficiency and effectiveness.
• Stay updated on changes in Australian debt collection laws and regulations, ensuring full compliance in all collections activities and documentation.
• Collaborate with legal experts and external agencies when necessary to handle complex debt recovery cases in accordance with Australian legal requirements.
• Conduct regular performance reviews, provide constructive feedback, and facilitate training programs to enhance the skills and knowledge of team members in debt recoveries.

• Foster a positive and collaborative work environment that promotes teamwork, professionalism, and excellence among team members.
• Prepare and present reports on team performance, debt recovery trends, and strategies to senior management, providing insights and recommendations for continuous improvement.

Qualifications:

• Proven experience in Australian debt recoveries, with at least 5 years in a leadership or supervisory position.
• Strong understanding of collections processes, including skip tracing, negotiation techniques, and legal regulations.
• Excellent leadership and communication skills, with the ability to motivate and inspire team members to achieve goals.
• Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.
• Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Strong problem-solving skills and the ability to handle difficult situations with professionalism and diplomacy.