Lending Support Officer (Team Lead)

Key Responsibilities:

• Developing and Managing a Lending Support Function including Settlements
• Maintaining teams performance within agreed KPIs achieving acceptable results in both Quality and Quantity.
• Working closely with Credit and Sales teams towards meeting and exceeding targets and expectations
• Promoting process improvement and innovation culture within the team
• Training and developing team members

Qualifications:

• Experience of managing the operations team with extensive experience in either credit or settlements.
• Excellent communication skills, both verbal and written
• Experience working for a Fintech or closely related sector
• A continuous improvement mindset, embrace change and thrive from it