Loan Processing Officer

Job Description

Client Interaction:

• Call interested clients to discuss their loan needs and provide detailed
  information about our loan products and application process.
• Assist clients in completing loan applications over the phone, ensuring
  all necessary information is accurately recorded.
• Provide timely updates to clients regarding the status of their
  applications.

Liaison Duties:

• Act as a liaison between the applicant and the Credit Decision Team,
  ensuring all required documentation and information are submitted
  promptly.
• Communicate any additional information or clarification needed by the
  Credit Decision Team to the applicants.

Documentation and Verification:

• Verify the accuracy of client information and ensure all required
  documents are collected and properly filed.
• Maintain detailed and organized records of client interactions and
  application progress.

Customer Service:

• Address client inquiries and concerns promptly and professionally.
• Provide exceptional customer service to enhance the client experience
  and build lasting relationships.

Collaboration:

• Work closely with the Credit Decision Team to facilitate a smooth and
  eƯicient loan approval process.
• Collaborate with other departments to ensure seamless service
  delivery.
  

Skills and Experience

• Proven experience in customer service or support roles, preferably in
  the financial or loan industry

• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to handle sensitive information
  with confidentiality.
• Ability to work eƯiciently in a fast-paced environment.
• Proficient in using computer systems and software applications.
• Knowledge of loan products and financial services is a plus.
• Strong problem-solving skills and the ability to multitask.
• High level of professionalism and a client-centric approach.

About you

• Detail-oriented with a commitment to accuracy.
• Empathetic and patient when dealing with clients.
• Proactive and able to work independently.
• Team player with a positive attitude and willingness to learn.