Admin Assistant

Job Overview

The Administrative Assistant is responsible for supporting the day-to-day administrative functions of the business and assisting file handlers with case and document management activities. This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities while maintaining high standards of professionalism and confidentiality.

The Administrative Assistant plays a key role in ensuring assigned tasks are completed accurately and efficiently, maintaining calendar and case administration activities, preparing and filing documents, and supporting service level commitments to clients and stakeholders.

Role Purpose

The Administrative Assistant is responsible for the day-to-day administrative functions of the business to assist file handlers.

The Administrative Assistant is required to ensure:

• All assigned tasks are completed, including the drafting of court and related documents.
• Calendars are effectively organized and maintained.
• File handlers are supported in meeting Client Service Level Agreements.

Key Responsibilities

Administrative & Document Support

• Draft documents for file handlers.
• Draft pleadings and court documents.
• File court documents.
• Update matters with court orders.
• Maintain data integrity.
• Perform case administration duties.

Communication & Stakeholder Management

• Contact clients and third parties.
• Assist in meeting Client Service Level Agreements.

Calendar & Workflow Management

• Organize and maintain calendars.
• Carry out regular tasks as assigned.
• Support the efficient management of matters and deadlines.

Key Performance Indicators

• Monthly referrer updates and correspondence.
• Calendar accuracy.
• Completion of regular assigned tasks.
• Ensuring all Client Service Level Agreements are met, including client updates.

Competencies

• Autonomous file management.
• Excellent organizational skills.
• Ability to work under pressure.
• Strong communication skills.
• Basic proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
• Professionalism.
• Problem-solving capability.

Professional Expectations

• Adoption and promotion of the organization's Vision and Values.
• Ensuring best practice and a positive user experience for all internal and external stakeholders.
• Adherence to all company policies and procedures.
• Working professionally, respectfully, and collaboratively with all teams as required.
• Maintaining a high degree of confidentiality and privacy.
• Understanding and delivering against Key Performance Indicators.