Guest Experience Associate

Notes before application:

• The salary posted is all-in between AUD 1,000 - AUD 1300 month.
• This is a 42 hour shift per week.
• The initial schedule is Monday to Saturday, 5:00PM - 1:00AM Brisbane time

Hiring Company Summary:

Our company manages a collection of 44 vacation rental suites situated in the lively locales of Rocklea, Sunnybank, Acacia Ridge, and Kuraby, Queensland. With a strong commitment to values such as customer obsession, accountability, curiosity, efficiency, and teamwork (CACHET), we pride ourselves on delivering exceptional hospitality experiences to our guests, ensuring their stays are not just comfortable and clean but also infused with a touch of personalized excellence.

Key Responsibilities:

We are seeking an enthusiastic Guest Experience Associate to assist in the day-to-day operations of our Airbnb properties. The ideal candidate will be proactive, detail-oriented, and capable of efficiently managing a variety of guest-related tasks. This role involves enhancing guest relations, performing data entry tasks, maintaining high-quality standards, and handling administrative duties.

Guest Relations (40%):

• Respond promptly to guest inquiries, concerns, and requests to ensure a positive and seamless experience.
• Assist with resolving guest issues, escalating complex matters when needed.
• Manage guest communications and provide timely responses through various booking platforms.

Data Entry & Administrative Tasks (40%):

• Perform data entry related to bookings, guest preferences, and service requests.
• Update property management systems with guest information and reservation details.
• Ensure accurate records of guest interactions, special requests, and feedback.
• Handle email communications, inquiries, and scheduling tasks related to guest bookings.

Property Management Support (20%):

• Assist with updating and managing property listings on Airbnb and other platforms.
• Track and document guest reviews, assist with follow-ups and manage any necessary damage claims.
• Coordinate with the logistics team regarding inventory and consumables stocking.

Skills and Qualifications

• 2-3 years experience in Airbnb/Short-term vacation setup is required
• Proficiency in using booking and property management systems.
• Strong communication and interpersonal skills.
• High level of organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Experience in customer service or hospitality is preferred.
• Flexibility and ability to adapt in a fast-paced environment.

Values

• Customer Obsession: Always prioritize the needs and experiences of our guests.
• Accountability: Take responsibility for actions and decisions.
• Curiosity: Seek out new ideas and opportunities for improvement.
• Efficiency: Strive to work smarter, ensuring processes are streamlined and effective.
• Teamwork: Collaborate effectively with colleagues to achieve common goals.

If you are passionate about hospitality and enjoy ensuring guests have memorable experiences, we invite you to apply for this exciting opportunity. Join us in our commitment to excellence and be a part of a dynamic team dedicated to exceptional customer service.