Account Manager

Company Introduction
About JDB Gaming:
JDB Gaming is a leading B2B gaming content provider specializing in innovative slot games and gaming solutions for the global iGaming industry. The company partners with operators worldwide and is committed to delivering high-quality products and exceptional client service across international markets.

Hiring Brand:JDB Gaming
Employment Type: Employer of Record (EOR)

The successful candidate will work exclusively for JDB Gaming under an Employer of Record (EOR) arrangement. The EOR provider will manage payroll, Taiwan Labor Insurance, National Health Insurance, and all statutory employment matters.

Working Model : Onsite
Working Location: Taichung, Taiwan

Salary: Annual salary up to NTD 1,000,000.
(will be determined based on the candidate's skills, experience, and overall capabilities.)
Salary will be paid in Euro (EUR).
Equipment:Company laptop provided.

Language: Fluent Mandarin
Fluent English (must be able to independently communicate with European clients).

Company Benefits-
14-month guaranteed salary
Semi-annual performance review & performance bonus
Pre-granted annual leave during the first year
Meal allowance
Group insurance
Annual health check
Team gatherings & annual company trip

Job Summary-
We are looking for a proactive and customer-oriented Account Manager to manage international client relationships and ensure the successful delivery of business solutions.

This role is responsible for supporting European clients and requires excellent communication skills, strong stakeholder management abilities, and the confidence to independently communicate with clients in a professional business environment.

Responsibilities-
Serve as the primary point of contact for assigned clients and maintain long-term business relationships.
Manage client inquiries and coordinate project progress with internal teams.
Track project timelines and ensure timely issue resolution.
Prepare reports, presentations, and business documentation.
Coordinate with Product, Operations, and other internal departments to ensure smooth project execution.
Support contract administration and account management activities.
Understand client requirements and provide appropriate business solutions.
Maintain accurate client records and project documentation.

Requirements
Experience in Customer Service, Account Management, Customer Success, or Business Development.
Fluent business English (must be able to independently communicate with European clients).
Strong Microsoft Excel and documentation skills.
Excellent communication, coordination, and stakeholder management abilities.
Comfortable working in an international business environment.
Willing to travel for business purposes and participate in business networking, client entertainment, and social engagements when required.
Previous B2B experience is preferred.
iGaming industry experience is preferred but not required.

Interview Process-
Round 1: Onsite interview with the Taiwan hiring manager.(Taichung)
Round 2: Online interview in English with the European manager.