Junior Account Manager

Department: Account Management / Commercial

Employment Type: Full-Time

Reports To: Account Manager / Team Lead

Work Location: Taipei, Taiwan

TT Wonders / Superswan

Company Introduction:
We are an iGaming technology and white-label platform provider, offering technology solutions for online gaming businesses. Our services include white-label solutions, system integration, IT support, and technical services to help operators manage and grow their platforms.

We have an international presence and actively participate in iGaming exhibitions and industry events worldwide, connecting with global partners, exploring emerging technologies, and staying up to date with industry developments.

Our focus is to provide reliable, flexible, and scalable technology solutions that help our clients operate efficiently and expand across different markets.

Working Arrangement: Work From Home (WFH) temporarily. Once the Taipei office is established, employees may be required to work onsite based on management requirements.

Salary: USD 2,500–4,000/month (depending on experience and qualifications) + performance-based commission. Total earnings may exceed USD 5,000/month depending on performance.

Language: Fluent English and Mandarin Chinese are required. Thai language skills may be required depending on the position/account.

Job Overview

We are looking for a motivated and detail-oriented Junior Account Manager to support client relationships, account performance, reporting, and commercial initiatives.

The role works closely with clients and internal teams to understand business objectives, coordinate promotional and marketing activities, monitor performance, and identify opportunities for growth.

Key Responsibilities

1. Client Relationship Management

• Build and maintain strong relationships with assigned clients to support satisfaction and long-term collaboration.
• Serve as a key point of contact for day-to-day client matters, including promotional and marketing activations.
• Understand clients' business objectives and coordinate with internal teams to align company services with their needs.
• Follow up on client requests, issues, and action items in a timely and professional manner.

2. Account Performance Monitoring

• Track and analyze account performance using relevant KPIs, including revenue and other agreed performance indicators.
• Prepare and present account performance updates to clients and internal stakeholders.
• Identify trends, performance gaps, and opportunities to improve account growth.
• Work with relevant internal teams to follow up on initiatives that support account performance.

3. Reporting & Analytics

• Generate regular performance reports highlighting key metrics, trends, and insights.
• Provide data-driven observations and recommendations to support client growth and business decisions.
• Use reporting tools to organize and visualize data clearly and effectively.
• Ensure reports and account information are accurate, complete, and submitted on time.

4. Planning & Execution

• Support the planning and execution of client campaigns, promotions, and account initiatives.
• Coordinate timelines, deliverables, and follow-ups with internal stakeholders.
• Prioritize tasks effectively and ensure agreed actions are completed within deadlines.

Key Competencies

• Strong client communication, relationship management, and coordination skills.
• Basic proficiency in Microsoft Excel and PowerPoint, with the ability to interpret and present performance data.
• Strong teamwork and cross-functional collaboration skills.
• Good planning, organization, and execution capabilities.
• Strong sense of accountability, ownership, and reliability.
• Practical problem-solving skills.

Requirements

• Diploma or Bachelor's Degree in Business Administration, Marketing, Communications, Management, or a related field.
• Fresh graduates with strong communication and analytical skills are welcome to apply.
• Relevant Account Management, Client Servicing, Sales Support, or Business Development experience is an advantage.
• Fluent English is required.
• Mandarin Chinese is highly preferred.
• Thai language skills are an added advantage.
• Basic proficiency in Microsoft Excel and PowerPoint.
• Strong organizational and time-management skills with good attention to detail.
• Comfortable working in a fast-paced environment and coordinating with multiple stakeholders.
• Positive attitude, willingness to learn, and ability to work both independently and as part of a team.

Preferred Attributes

• Commercially minded and comfortable working with performance data.
• Client-focused with a professional and responsive communication style.
• Proactive in identifying opportunities and following up on action items.
• Adaptable and comfortable working in a dynamic, regional business environment.