About the job Operations Account Manager
Position: Operations Account Manager (Vietnam)
Location: Vietnam
Working Hours: 9:00 AM – 9:00 PM, Monday to Saturday (996 schedule)
Nationality Requirement: Taiwan / China
Age Requirement: 35+ (experienced)
Salary: NTD 1,600,000 – 3,000,000 per year
Experience Requirement: Experienced candidates from China internet industry acceptable, with P5/P6 level experience
Notes:
- Candidates with internet industry experience from China are acceptable.
- Must be 35+ years old and experienced, P5/P6 level.
- Candidates with either AM (Account Manager) or OM (Operations Manager) B2B experience are eligible.
AM (Account Manager) Responsibilities
1. Client & Business Management
Responsible for the operation and client management of the company's iGaming B2B Slot products.
Maintain, manage, and expand existing B2B partnerships, establishing long-term and stable relationships to enhance client satisfaction.
Communicate regularly with international clients, resolving issues and providing professional business support.
2. Product & Technical Coordination
Assist clients with integration and launch of Slot products, including requirements confirmation, technical coordination, and process tracking.
Work closely with internal tech, product, and marketing teams to ensure games are launched on schedule and continuously optimized.
3. Data Analysis & Optimization
Monitor and analyze partner operation data, including player activity, revenue, and retention.
Provide actionable optimization recommendations for game products and marketing strategies based on data analysis.
Plan and execute activities for different markets to continuously improve game revenue and user engagement.
4. Activity Operations & Market Strategy
Track post-launch game performance and plan/execute promotional activities (tournaments, reward campaigns, promotions) to boost player engagement and revenue.
Analyze competitor trends and market dynamics, developing differentiated operational and business expansion strategies.
Assist partners in designing marketing plans to enhance brand influence and market share.
5. Cross-Department Collaboration & Project Management
Collaborate with product, tech, marketing, and operations teams to ensure smooth cross-department project execution.
Act as a bridge in projects, pushing requirements to completion and providing timely feedback from market and clients.AM Requirements
- Minimum 2 years of iGaming B2B / Slot game experience.
- Fluent in English, capable of independent communication with international clients.
- Familiar with B2B operations, with strong client management and data analysis skills.
- Able to plan and execute post-launch activities, with practical experience in game lifecycle management.
- Familiar with key data metrics (revenue, retention, conversion rate, ARPU) and capable of proposing actionable optimization solutions.
- Strong cross-department coordination and project execution skills, able to work efficiently in a multi-task environment.
OM (Operations Manager) Responsibilities
- Responsible for iGaming B2B operations, developing and implementing operational strategies to drive growth.
- Maintain partner relationships, ensuring client satisfaction and long-term collaboration.
- Monitor operational data and market trends, analyze results, and provide optimization recommendations to increase revenue and client retention.
- Collaborate with tech, product, marketing, and customer service teams to execute projects and implement client requirements.
- Lead and manage the operations team, assign tasks, track progress, and ensure quality and efficiency.
- Prepare operational reports and regularly update management on performance and market insights.
- Communicate and negotiate professionally with international clients and partners in English.
OM Requirements
- 2–3+ years of operations or client management experience, preferably in iGaming or internet industry.
- Fluent in English, capable of independent business communication with international clients.
- Familiar with B2B operations, data analysis, project management, and process optimization.
- Strong communication, coordination, and cross-department collaboration skills; able to work in a fast-paced, high-pressure environment.
- Familiarity with the market or prior international operations experience is a plus.