Digital Business Analyst (JH)

Digital Business Analyst

As a Business Analyst, you will be working in a Government Agency as a key member of the GovTech project team, comprising the Project Manager, Solution Architect (where applicable) and the Cloud Infrastructure Engineer, to deliver ICT capabilities to realise Singapores vision of a Smart Nation.

Your primary focus will be on the Business Requirements and Functional Solution aspects of the project. In this role, you will be working on a range of tasks including the following:

• Collaborate with business stakeholders and cross-functional technical teams including architects, developers, DevOps, data analyst, and vendors to ensure solutions meet business needs, technical feasibility, and compliance requirements.
• Lead stakeholder engagement to understand user journeys, operational requirements, and business pain points, translating these into strategic business cases and detailed solution requirements.
• Define and manage user stories, functional and non-functional requirements, technical specifications, and acceptance criteria, maintaining traceability aligned with business objectives.
• Define and oversee authentication, authorization, and security requirements to ensure system integrity and compliance with security policies.
• Lead requirements for data ingestion, batch processing, integration, and analytics, ensuring reliable, timely, and high-quality data flow across systems.
• Facilitate CI/CD pipeline support, server maintenance coordination, and timely vulnerability patching in partnership with infrastructure and DevOps teams to maintain system stability and security.
  
• Oversee planning and coordination of testing activities including user acceptance testing (UAT) and system testing to validate that solutions meet acceptance criteria.
  
• Evaluate change requests, analyze business and technical impact, prioritize with stakeholders, and drive continuous improvement initiatives.
  
• Serve as a liaison and communicator across business, technical, vendor, and support teams to manage expectations, risks, and governance throughout project and operational lifecycles.

Knowledge and Skills:

As a Business Analyst, you need to have:

• Degree or Diploma in Computer Science, Information Systems, Information/Infocomm Technology, Computer or Electronics Engineering or related discipline.
• Minimum 5 years of working experience as IT Consultant
• Participated in full software or product development cycles, preferably using Agile
• Proven experience in IT business analysis, application solutioning and design, and testing
• Strong analytical, conceptualisation and problem-solving skills
• Consulting or Business Analysis experience
• Business Analysis certification (Certification of Competency in Business Analysis (CCBA®), Certified Business Analysis Professional (CBAP®)) is a plus
• Exposure to cloud environments (PEGA Cloud, AWS, Azure)
• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders.

Advantageous to have 1 of the following:

• Experience or proven track record of leading data and video analytics projects, particularly involving platforms like SAS Viya, SenseTime, or similar advanced analytics and AI/video analytics tools.
• Experience in using Open Government Products such as FORMSG, Plumber, Postman and Microsoft Excel tool and formulas (vlookup, sort, pivot table)
• Experience in design and develop enterprise-grade PEGA applications using App Studio for low-code development, rapid prototyping and Dev Studio for advanced rule creation, integration and configuration. Experience in building case types, work flows, UI, data pages, decision tables and data transforms is a plus.

Due to sensitivity of system, only Singaporean or Singapore PR should apply.