Service Delivery Manager (Remote)

About the Role

We are looking for a hands-on Technical Software Delivery Manager (SDM) to take end-to-end ownership of production support, technical solutioning, and new feature delivery.

This is not a traditional Project Manager role focused mainly on timelines, coordination, and task tracking. We are looking for someone with a strong software engineering background who can independently understand business and production issues, propose practical technical solutions, communicate directly with Singapore-based clients, and lead development teams through successful implementation.

The ideal candidate combines technical expertise, client-facing communication, problem-solving, and delivery leadership.

Key Responsibilities

Technical Solutioning & Delivery

• Analyze production issues, business requirements, and new feature requests.
• Translate business requirements into clear and practical technical solutions.
• Evaluate technical feasibility, dependencies, risks, and implementation approaches.
• Provide technical direction to developers throughout design, development, testing, and deployment.
• Review proposed solutions and maintain technical oversight to ensure delivery quality.
• Take ownership of issues and deliverables from requirement clarification through production implementation.

Client & Stakeholder Management

• Act as a key technical point of contact for Singapore-based clients.
• Conduct requirement discussions and clarify business and technical needs in professional English.
• Present proposed solutions, implementation approaches, timelines, risks, and dependencies clearly.
• Manage client expectations and ensure alignment between client requirements and engineering execution.
• Provide clear and timely updates on production issues and project delivery.

Engineering Team Leadership

• Work closely with internal development teams, with day-to-day technical discussions primarily conducted in Chinese/Mandarin.
• Guide developers on technical implementation and system design decisions rather than simply assigning and tracking tasks.
• Facilitate communication between clients, business stakeholders, and engineering teams.
• Identify delivery risks and technical blockers early and drive them toward resolution.

Requirements

• Solid hands-on background in software development (Java SpringBoot) 
• Experience in a Software Delivery Manager, Technical Delivery Manager, Technical Lead, Solution Lead, Engineering Lead, or similar role.
• Strong understanding of the Software Development Life Cycle (SDLC) and production support processes.
• Able to independently analyze technical problems and propose end-to-end solutions.
• Strong experience translating business requirements into technical implementation.
• Comfortable working directly with clients and managing technical discussions.
• Strong problem-solving, stakeholder management, and delivery ownership.
• Professional/fluent English – required for communication with Singapore-based clients.
• Fluent Chinese/Mandarin – required for day-to-day technical collaboration with the internal engineering team.
• Able to work independently in a remote environment.